Frequently Asked Questions

What are your operating hours?
Monday to Friday between 9am to 6pm, excluding weekends and Public Holidays.

Do you have a retail store?
Unfortunately, we do not have our own retail store at the moment. You can also find our products on the following retailers and online platforms:

 

Rake Spade (Joan Road) 
15 Joan Road, Singapore 298899
Rake Spade (HortPark)
HortPark, 33 Hyderabad Road, Singapore 119578
Ban Nee Chen (Bah Soon Pah)
24 Bah Soon Pah Road, Singapore 769968
Ban Nee Chen (AMK)
Ang Mo Kio Ave 6, Singapore 561712
Ban Nee Chen (Yishun)
106 Yishun Ring Road, Singapore 760106
Ban Nee Chen (Punggol)
32 Punggol East, Singapore 828824
Ban Nee Chen (Jurong)
11 Jurong West St 93, Singapore 648968
Chin Ling
10 Bedok South Road, Singapore 469274
Fun's Florist
551 Thomson Road, Singapore 298180
Horizon Flora
18 Tampines Road, Singapore 535069
Lai Seng Florist
6 Bedok South Road, Singapore 469271
Hua Hng
15 Bah Soon Pah Road, Singapore 769962
Greenvale Nursery
111 Serangoon North Ave 1, Singapore 550111
Katong Flower
221A Bedok South Ave 1, Singapore 469339
Prince's Flower Shop
53 Sungei Tengah Road, Singapore 698998
Prince's Landscape
Lot 210 PT3 Lorong Ah Thia, Upper Bukit Timah Rd, Singapore 660000
Ideal Flora
16 Tampines Road, Singapore 535068
Long Time Landscape
11 Bah Soon Pah Road, Singapore 769960
Yang Ming Yuan
11 Jurong West St 93, Singapore 648968
Island Landscape
3 Joan Road, Singapore 298897
Kheng Huat
66 Choa Chu Kang Ave 5, Singapore 688194
Soon Orchids
Soon Orchid Garden, Sungei Tengah Road Singapore 698966
Chiam Garden
22 Tampines Road, Singapore 535071
How do I make a purchase?
New to The Nature Company's e-store? Simply follow these steps to check out:

• Add the items you're interested in to your shopping cart.
• Continue shopping or click on the cart icon on the top right corner and click 'Checkout'.
• At the Checkout page, you will be prompted to indicate your personal information and shipping/billing information. Alternatively, you can log in to your account. On this page, you can enter your promo code as well.
• Make your payment.
• After checking out, you will receive a confirmation email. All that is left to do is to just wait for your parcel!

Is there any minimum order?
No, there is no minimum order.

What are the available payment methods?
We accept secure payments for both local & international customers via Credit Cards, Debit Cards.
Delivery Fees
Delivery Type Amount Spent (SGD) Fee (SGD) Timeframe (Business Days)
Standard Delivery Less than $60 $10  5-7 days
Standard Delivery More than $60 $5 5-7 days
Standard Delivery More than $100 Free 5-7 days
Uncollected parcels will be returned to The Nature Company (S) Pte Ltd and redelivery is chargeable.

Do you offer international shipping?
We currently do not offer international shipping.

Can I pick up my order from your office instead?
Definitely! Just remember to choose the "Pick Up" option at the check out page.

Where and when can I collect my parcel if I were to choose the self-pick up option?
We will notify you once your order is ready for collection. Parcels are to be collected at Rake Spade @ 15 Joan Road S(298899) from 10am till 7pm daily. Please kindly present your order email confirmation upon collection for verification purposes.
Please read our Return & Exchange Policy below for further details and information:

• We accept exchange within 7 days upon receipt of order.
• Original product is required. Exchanged product(s) must be in its new and original condition.
• Sale items are not exchangeable.

*Shipping cost associated with the return of the product will not be covered by The Nature Company (S) Pte Ltd.

For more info, please visit here.