Return & Exchange Policy

RETURNS

We are happy to offer returns within 7 days for any defective items that you have purchased within Singapore. If 7 days have gone by after delivery date, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as plants and landscape supplies like gardening supplies and more item cannot be returned. Additional non-returnable items:
Shipping fee, Discount code, Promotion items

To complete your return, we require a receipt or proof of purchase.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refunds are approved, then your refund will be processed, and we will provide you a refund code to use for your next purchase within a certain amount of days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please contact us at sales@natureco.com.sg

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@natureco.com.sg and deliver your item to:

The Nature Company (S) Pte Ltd
15 Joan Road
Singapore 298899

Terms & Conditions of Exchange:

  • *Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.  
  • Valid for one-time exchange only. 
  • If a second exchange needs to be done, customers have to pay $12 for delivery. 
  • Customers have to bear the cost of shipping products back to our warehouse. 

SHIPPING

To return your product, please contact us at sales@natureco.com.sg you have to deliver your products and address it to:

The Nature Company (S) Pte Ltd
15 Joan Road
Singapore 298899